Your personal assistant

• Clac, what is it?

  Clac is your digital concierge service. Imagine hotel and palace concierges, who know their city like the back of their hand, and are ready to provide you all kinds of services and help. Now imagine, rather than having to stay in a luxury hotel and go down to the front desk to ask for service, that you instead have a direct line. Well that's exactly what Clac des Doigts is (French for "snap your fingers"). We’ve turned your phone into your personal assistant. We offer a dedicated service for businesses, click here for more information! !

• Clac, are you a robot?

  All your requests are handled by what we call our “concierge genies”. They're human, just like you and I. Our concierges are ready to respond to all your requests. Their names are Maïa, Lou, Marie, Yuri, Alicia, and Célia.

• Clac, where are you based?

  Our Canadian offices are located at 50 Carroll St, Toronto. Our services are currently only available in the East (Greater Toronto, Montreal, Quebec). We also offer services throughout Europe through our Paris office.

• Clac, do you keep personal details private?

  When you sign up, you have the option of identifying yourself using a pseudonym. Let’s say Gaston. Your requests to the concierge genies will appear under the Gaston, and nothing else.

• Clac, can I send you pictures or photo messages?

  We only receive text messages. For any messages including pictures, please send them to photo@clacdesdoigts.com.

• Clac, how much does your service cost?

  It’s simple: monthly fee from 400$ excluding taxes. For every order under $100 there is no service fee, and you only pay for what you order. If your order requires a delivery, we add a delivery fee that usually costs $15. After receiving your quotation, please don’t hesitate to ask our concierge genies for the details - they will answer honestly. The subscription must be paid once for you to get access to it all year. If you don’t want to renew it at the end of the year, just tell us by ticking a box on your member’s page or email us at contact@clacdesdoigts.com.

• Clac, until what time are you available?

  Our concierge genies are at your service 7 days a week from 8am to 3pm.

• Clac, are you available everywhere in the world?

  We have two types of services available:
  
  - The non-express service is accessible anywhere in the world thanks to the large network that we've developed over the years. Non-express is for services that do not need to meet immediate deadlines. For example, deliveries that do not need to be made within the hour, or even the day, depending on the region.
  - The express service is only available in Montreal & Toronto and in the very close suburbs (namely the towns close to the capital). It consists of same-day or within-the-hour deliveries.

• Clac, are you only available through text message?

  We specialize in text messages. But we’re experts in messaging in general. If you prefer to place your order by Facebook Messenger, WhatsApp, Slack, Telegram, chat or even email, we will adapt to your preferences.

• Clac, can I use you abroad?

  Yes of course, whether it be by text, Messenger or another messaging channel of your choice.

• Clac, are your services secure?

  Your personal information is secured via data encryption and storage on our server.
  Your banking information is secured through Stripe, the world leader in banking data storage.

• Clac, do I have to sign up to use your services?

  To facilitate order processing and follow up, we favor orders made by subscribers.